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CRM (Customer Relationship Management)
In today's competitive market driven economy, providing the customers with the best service levels is not sufficient. In order to develop better products and services for your customers over the long run it becomes mandatory to analyze the transactional information by discovering the not so obvious insights into the customer's needs and wants.
Customer Relationship Management or most commonly referred to as CRM services are those which include software selection, strategy formulation, business process improvement, software implementation, deployment and team or end user training.
At Sonitek International we believe that we are working for our customer's customers. For us, CRM is a strategy that is implemented for attracting, retaining and growing profitable customer base. We provide our customers with end to end CRM services which include contacts management, lead tracking, dashboard charting, RSS syndication, opportunity management, Email processing, project management, marketing campaigns, case management and many more. Our processes, methodologies and toolkits accelerate the delivery engagements and at the same time offer greater value. Our strategic alliances with leading product vendors and partnership approach help companies stay current with technology trends.